返金ポリシー

We provide a 14-day returns window as detailed below:

We accept returns for products if requests are submitted within 14 days from the date the order was delivered.If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

The item must be sent back in an unused, pristine condition, and in its original packaging. If the item was damaged during shipment, it should be returned in the condition it arrived in.

PROCEDURE FOR RETURNS

To initiate a return, kindly email us with your name, address, order number, and the item(s) you wish to send back.

Please note that you must submit return requests via email only, not through our online chat or customer service phone number. Due to our internal privacy guidelines, our representatives do not have access to customer personal data and thus cannot address return inquiries.

Once we receive your email request, we will share further guidance on returning the item(s). Failing to provide written notice will be regarded as an irrevocable acceptance of the items and a confirmation that they fully adhere to all terms, conditions, and specifications of this agreement.

Allow 7 business days for your returned item(s) to be processed to be granted. During busy periods, additional processing time may be necessary due to higher volumes. An email confirmation will be sent once your return is finalized.

COST OF SHIPPING FOR RETURNS

Customers are responsible for covering shipping costs when returning items. For items worth over $75, we advise using a trackable shipping service or purchasing shipping insurance, as we cannot assure receipt of your returned merchandise.

CLEARANCE ITEMS

All sale, discounted, or bundled items are considered clearance.

ITEM EXCHANGES

We generally do not facilitate exchanges for purchases, with limited exceptions. To return a new and unused item, please adhere to the returns policy.

REPORTING DAMAGED ITEMS

If you detect any problems with your order upon delivery, please email us with a photograph of your entire order, the damaged/faulty items, and a brief explanation of the issue, so we can assist you further. Each inquiry will be managed on a case-by-case basis to ensure customer satisfaction.